Delivery & Returns

Every EB Hair order is carefully prepared and quality checked before leaving us. Please find our delivery and returns information below.

Delivery

Ready to ship

Our Ready to Ship collection is available for next working day delivery within the UK.

Orders placed after the daily cut-off, on weekends or bank holidays will be processed on the next working day.

Made to order

Our made-to-order pieces are prepared especially for your order.

Please allow 7–14 working days from order to delivery, including preparation and dispatch. Orders placed after 5pm, on weekends or bank holidays will begin processing on the next working day. We do not dispatch on weekends or bank holidays.

Custom colour pieces may have a different lead time, which will be confirmed at the time of ordering.

If you're purchasing for an appointment or special occasion, we recommend ordering in advance.

UK delivery

UK orders are sent via Royal Mail or a tracked courier service. Delivery options and charges are shown at checkout.

Once your order is on its way, you'll receive an email with your tracking details.

International delivery

We ship worldwide.

Estimated delivery following dispatch:

Europe — 5–7 working days
USA & Canada — 6–10 working days
Africa & Rest of World — 7–12 working days

International delivery times may vary due to customs clearance.

Any customs duties, import taxes or local charges are the responsibility of the recipient and are not included in your order total.

Your delivery

Please ensure your delivery details are correct before placing your order.

If an order is returned to us due to an incorrect address, missed delivery or non-collection, a further delivery charge may apply to resend your order.

Delivery timeframes are estimates. Delays caused by couriers, customs or circumstances outside our reasonable control may occasionally occur.

Returns

We want you to feel confident when choosing EB Hair. As human hair is a personal product, we maintain careful return standards to ensure every piece reaches our customers in its original condition.

Standard returns

Eligible standard, non-customised items may be returned within 14 days of delivery, provided they remain completely unused and in their original condition.

To request a return, please contact contact@ebhair.uk before sending your item back.

Bundles

Our bundles arrive carefully rolled and secured with their original ties.

If you're considering a return, please do not cut or remove the ties or unravel the hair.

For a return to be accepted, the bundle must remain exactly as received, with its original ties intact.

Once the ties have been removed, the hair unravelled, installed, washed, coloured, cut, heat styled or otherwise altered, it cannot be returned for a change of mind.

Closures & frontals

Closures and frontals must remain unused and in their original condition.

Lace must remain uncut and must not have been installed, tinted, bleached, coloured, washed or otherwise altered.

Custom colour & bespoke pieces

Our custom colour and bespoke pieces are created specifically for you.

For this reason, custom colour, personalised and bespoke orders are final sale and cannot be returned or exchanged for a change of mind.

Once production or customisation has begun, these orders cannot be cancelled or amended.

We carefully work towards your chosen colour reference; however, subtle variations may occur due to lighting, photography and screen settings.

Your statutory rights remain unaffected where an item is faulty or not as described.

Wigs

Custom-made and personalised wigs are final sale once production has begun.

Where a standard wig is eligible for return, it must remain completely unworn and unaltered, with the lace intact.

If there's an issue with your order

Every piece is quality checked before dispatch.

If something isn't right with your order, please contact us at contact@ebhair.uk as soon as possible, preferably within 7 days of delivery.

Please include your order number and clear photos or videos so our team can review the issue.

We kindly ask that you do not install, wash, cut, colour or alter the hair while your enquiry is being reviewed.

Where an item is confirmed to be faulty, damaged, incorrect or not as described, we will provide the appropriate resolution in accordance with your statutory rights.

Refunds

Eligible returns are inspected once received to ensure they meet our return conditions.

Where a refund is due, it will be returned to the original payment method.

Return postage for change-of-mind returns is the customer's responsibility. We recommend using a tracked service until your return reaches us safely.

Cancellations

If you need to make a change to your order, please contact us as soon as possible.

Standard orders may be cancelled before dispatch, subject to processing status.

Custom colour, bespoke and personalised orders cannot be cancelled once production or customisation has begun.

Need assistance?

For delivery, order or return enquiries, our team is available at:

contact@ebhair.uk